Support

Email vokie123@gmail.com and include your platform (iOS or web), app version, approximate time of the issue, and any visible error message. Do not email parent photos, Apple passwords, full payment-card details, or private keys.

We review support requests as soon as practical but do not promise a fixed response time.

• Use two clear, recent, front-facing photos with one face in each image.
• Use even lighting and avoid sunglasses, heavy filters, masks, or large obstructions.
• Confirm that you own the photos or have permission from each person shown.
• AI results are entertainment-only and may not resemble either person.

Check your connection and try again. If a new iOS guest generation fails before a result is created, the free allowance should remain available. If it does not, contact support with the approximate failure time and your app version.

• Open BabyPic Settings and choose Restore Purchases if a completed Apple purchase is not reflected.
• Manage or cancel an Apple subscription in your Apple account subscription settings.
• Apple makes the final refund decision for App Store purchases. Use Apple’s Report a Problem service to submit a request.
• For a website payment issue, include the Creem order reference but never send full card details.

Delete an individual generation from History. To delete an iOS account, open Settings > Account > Delete Account and confirm. A Sign in with Apple account may require reauthorization so BabyPic can revoke the Apple authorization. If Apple cannot complete that authorization, the app offers a separately confirmed option to delete all BabyPic-held data and explains how to remove BabyPic manually from Apple account settings.

Deleting a BabyPic account is permanent and does not cancel an App Store subscription. For web-account deletion or a privacy request, email vokie123@gmail.com from the account email where possible.

Review the Privacy Policy before uploading faces. Do not upload a person without permission, and do not upload a minor unless you are the parent or legal guardian and have the legal right to do so. Report suspected misuse to vokie123@gmail.com.

The website provides product information, web generation, account access, policies, and support. The iOS app is distributed only through Apple’s App Store. Follow download links on babypic.app; if the store button says “Coming Soon,” the iOS listing is not yet publicly available.