Contact Us
Have a question or need help? We're here to assist you. Our support team typically responds within 24 hours.
General Inquiries
Questions about our service
Response time: Within 24 hours
Technical Support
Issues with generation or account
Response time: Within 12 hours
Partnerships & Business
Collaboration opportunities
Response time: Within 48 hours
Send Us a Message
Quick Help
Before You Contact Us
Many questions are already answered in our resources:
Office Hours
Monday - Friday:9:00 AM - 5:00 PM EST
Saturday:10:00 AM - 2:00 PM EST
Sunday:Closed
Emergency support: For urgent technical issues affecting active generations, email tech@babypic.app with "URGENT" in the subject line.
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Frequently Asked Questions
How quickly will I get a response?
We aim to respond to all inquiries within 24 hours during business days. Technical support requests are typically answered within 12 hours.
Can I get a refund?
Yes! We offer a 24-hour satisfaction guarantee. Contact us within 24 hours of purchase for a full refund if you're not satisfied with your generation.
How do I report a bug or issue?
Email tech@babypic.app with details about the issue, including what you were trying to do and any error messages. Screenshots are very helpful!
Can I suggest new features?
Absolutely! We love hearing from our users. Use the contact form with "Feature Request" as the subject, or email us at support@babypic.app.